Helpdesk Management System
Complete Automated Helpdesk Management system to manage all your premises complaints & track it easily.
Introduction
We were hired to develop a system where all the micro-level communication and complaints-related information can be well-managed by the committee of a huge premise. This system allows multiple users to access it at multiple levels at same time. It furnishes a flow of communication among company members, Contractors, Building Administrator, and Management staff.
It allows residents or companies to post complaints in the system that reaches all the members who are related to that complaint. Complaint gets auto-assigned to the respective contractor.
This system helps the management to track the complaints at all levels and receive accurate updates regarding the complaint and can take action accordingly. This system also has the provision for Guest complaints where guests can also post their complaints without logging in to the system.
Their Challenges and Solution & Our Results with Power-Packed !
Challenge
Result
Complaint Management
Challenge
The core feature of this system was to manage user complaints and help them execute all the operations in the smoothest possible way.
With the help of parameters like Status and Priority, complaints are assigned and managed
Result
The flow of complaints has been implemented in such a way that all the related users get filtered and enough information helps them take further steps.
Multi-User Communication Channels
Challenge
This system has multiple users with different sets of functionalities for which clients wanted to have a system that can function with hassle-free communication.
Result
We designed the base architecture in such a way that the inter-modular communication exchanges proper data differentiated by users.
Data Management
Challenge
Helpdesk Management System is all about data. The client wanted every bit of information related to the helpdesk to be stored, processed, and managed well.
Result
In order to achieve this, we dug deep to find a solution where we can store and manage current as well as historical data that has been replaced or removed.
We ensured to maintain a history of changes and replaced data, to track the old specifics.
Vendor Assignment Automation
Challenge
We needed to develop a feature of vendor assignment that can ease out many operational glitches and offers smooth functions.
Result
To overcome the glitches, we decided to have automation in the Vendor assignments. For that, we had to implement complicated mappings at various stages without impacting other modules and data.
Data Accuracy
Challenge
From the bunch of huge data, when you are asked to process minute details for multiple operations of multiple users, it becomes challenging to deliver accurate data.
Result
We implemented the combinations of various algorithms in order to communicate correct information with the correct user for the correct action.
Recorded Broadcast Information
Challenge
The client had a requirement of broadcasting information that should be recorded in the system to access them in the future.
Result
After understanding and analyzing the required, we categorized the information and implemented a controlled broadcasting feature where authorized users can share the information with all as well as specific groups of users.
Results
And It was a smashing Success..!!
Complaint Management
This feature is assisting users to process complaints in lesser duration more effectively and satisfactorily solving them.
Multi-User Communication Channels
All the users can see only the required information that helps them know their required amount of contribution to accomplish the operations.
Data Management
Users can easily access the old or replaced data. With a well-managed informational structure, users can process and execute information impeccably.
Vendor Assignment Automation
When a user creates a complaint, he will be aware priorly on about the responsible vendor and who is going to resolve it.
Data Accuracy
With the help of well-managed data, it has become easy to get the data accurately and efficiently.
Recorded Broadcast Information
For any upcoming event or distributing any notice, the helpdesk guy can easily create a message with the required information and share it with a chosen group of users.
Frontend
Vue JS
Backend
PHP Laravel
Database
My SQL
Mobile App
React Native
